As you are not confirmed on the trip until deposit has been received by our office, please do not make non-refundable air arrangements prior to us confirming your booking. Our payment schedules:
- 20% of the total tour cost to be deposited upon commitment of the tour. This deposit is non-refundable.
- 80% of the total tour cost to be paid 45 days prior to arrival date. If booked less than 45 days to arrival, full payment is required.
If it becomes necessary for you to cancel your trip, the following fees will apply, computed as of the date of receipt of written cancellation notice, which can be sent by email.
- 22 days or more prior to arrival date: deposit only
- 21 – 15 days prior to arrival date: 50% of the total tour cost
- 14 – 8 days prior to arrival date: 75% of the total tour cost
- 7 days or less prior to arrival date: 100% of the total tour cost
Note: Depending on airlines, hotels, cruises' cancellation policies, the above conditions may be modified.
Cancellation and transfer schedules for certain group trips, as well as cruises, private departures, extensions, and Special Events are often more strict. These exceptions are clearly indicated in the detailed itineraries for each of these trips.
Rates are based on group participation and no partial refunds will be given for unused trip arrangements for any reason whatsoever. Once you have been confirmed on a trip that requires a medical certificate signed by a doctor, normal cancellation penalties apply if your doctor does not sign the certificate. Incense Travel highly recommends that all clients purchase trip cancellation insurance.